Emergency call takers are gearing up for a busy Halloween and are asking for the public’s help.
Halloween falls on a Tuesday this year but E-Comm is predicting Oct. 27 to 29 and the 31st to be busy times for staff.
Extra resources have been called in and additional staff have been scheduled to respond to the increased volume of calls they’re expecting.
Carly Paice, E-Comm communications manager, says the public plays a big role in keeping operations flowing.
"With the anticipated high call volume, public assistance plays a key role in keeping 911 lines clear for emergency situations only, and directing other non-emergency concerns through the proper channels or online reporting systems,” says Paice.
Last year, 17,000 calls were made to E-Comm from people dialing 911 on the weekend leading up to Halloween; this year, the emergency communications centre is expecting a 17 per cent spike in calls.
“Our call takers and dispatchers will be working around the clock this Halloween weekend, connecting the public with emergency services across the province, whether it be police, ambulance or fire services,” says Paice.
In order to keep the lines free for emergencies only, E-Comm is asking people to consider five things:
- Prevent pocket dials to 911 by storing your phone carefully. If you do call 911 by accident, stay on the line so that call takers can ensure you are safe.
- Be aware of your location in case you need to call 911. An exact address is always best, but cross streets and major landmarks will also help them find you.
- E-Comm receives an increase in noise and fireworks-related calls each year. Noise and fireworks complaints should be directed to your local city bylaws service or police non-emergency line. In Vancouver, call 311.
- Use 911 responsibly for police, fire or medical emergencies where someone’s health, safety or property is in imminent danger.
- With many callers reporting noise complaints, higher call volumes are also expected on the non-emergency lines. Please consider creating a police report online if possible.
E-Comm also explains that it is important to call the right number if it is not an emergency as they cannot transfer callers to the non-emergency phone number.
In B.C., E-comm is the first point of contact for 911 callers in 25 regional districts. It provides dispatch services for more than 70 police agencies and fire departments.
