Fairlane Collision Repairs is, in every sense of the term, a family business. Evelyn Chand took on ownership and management of the business 10 years ago after her father passed away. She worked with him at Fairlane for 27 years, so the progression was a natural fit.
“I grew up with this business,” Chand says. “I loved coming here and gaining knowledge in the auto repair industry. I worked through different roles like managing the office, accounting, customer relations, autobody estimating and production.” Customers are the core of the business and Chand stays focused on their needs in what can be a challenging time.
“While our team is savvy in computer-driven technology, old-fashioned craftsmanship comes into play as well.”
Fairlane is an ICBC accredited valet shop with I-Car Gold Class. They guarantee their repairs, do estimates on-site for the work required and arrange for alternative transportation during the repair process.
A mix of ongoing auto body shop training and licensing as well as the I-Car education keeps this team on top of all the latest vehicle repair needs. Their training also allows them to do an expert job with auto glass and windshield replacements.
They use factory-level computer equipment and resources to stay current with changing trends. Regular training is provided to the team of certified master technicians.
Chand recognizes that being a woman in the car repair industry is something of a rarity, but she feels it gives Fairlane an advantage over other shops.
“I want customers to feel comfortable coming here knowing that their vehicle will be repaired to their satisfaction,” she says.
Chand interacts with customers directly, much the same way her father did. He focused on listening to his customers and being honest with them in all dealings and Chand is proud to carry that tradition forward.
Chand also believes strongly in supporting the community through donations and charity. Additionally, she encourages on-site participation from students in auto body work-experience programs.
Fairlane is built on family values and is proud to share these values with their customers.
That’s why they say, “Our Reputation is your guarantee.”
“It’s all about looking after customers' safety,” says the long-time repair shop’s CEO and president.
With customer satisfaction her number one priority, Chand has not only invested in renovating the office to make the environment more comfortable and modern, but she has also upgraded important elements behind the scenes.
“We recently upgraded some of the vehicle repair equipment and we are supporting our employees enhancing their education,” she says. “Doing a great job for our customers is what we are known for and have been for more than 39 years.”
The 19,000 square foot facility at Fairlane includes some of the most high-tech vehicle repair equipment available. This includes two downdraft spray booths and a state-of-the-art bake oven which all lead to professional repairs to return to your car to factory specifications.
Every car is repaired with the utmost attention to detail.
The team at Fairlane Collision also know that a vehicle is more than just the sum of its parts. You can have all the modern technology you want but you also need staff who care deeply about the quality of the work they do with the technology to assist them.
Expert repairs, cutting-edge tech and family values—Fairlane Collision Repairs has you covered. Visit FairlaneCollision.com to learn more.
